Refund Policy

Last updated: 14 November 2026

We want you to be confident before you pay. That is why we offer a free 24-hour trial with the same content as our paid plans, and why we handle refund requests fairly.

Your 14-day right of withdrawal

If you are a consumer, you can withdraw from your subscription within 14 days of your order being confirmed, without giving a reason, as provided by French consumer law.

When you ask us to activate your subscription straight away, you agree that the service starts before these 14 days are over. If you then withdraw, we refund the amount you paid, minus an amount in proportion to the days of service already provided.

Refund requests after 14 days

After the withdrawal period, we review refund requests case by case, for example when a technical problem on our side prevents you from using the service and our support team cannot solve it.

How to ask for a refund

• Contact our support team on WhatsApp, Telegram or by email at info.iptvprince@gmail.com.
• Tell us your plan, the date of activation and the reason for your request. During the 14-day period, a clear statement that you want to withdraw is enough.
• We confirm that we have received your request and reply with our decision.

How refunds are paid

Approved refunds are paid back using the same payment method you used for your purchase, as required by French consumer law. We do not charge any fees for the refund.

We send the refund within 14 days of receiving your withdrawal request, or of accepting your refund request. How quickly it then appears on your account depends on your bank.

Try before you buy

The free 24-hour trial lets you test the service on your own device before paying. It is limited to one trial per customer.

Your legal rights

This policy does not limit any rights you have under the consumer laws that apply to you.