Frequently asked questions
Clear answers about plans, prices, the free trial, devices, setup, support and renewals. Jump to a topic:
General information
What is IPTV PRINCE?
IPTV PRINCE is a streaming subscription. It brings international live TV, sports channels, films, series and kids’ programmes to your devices over the internet, with 24/7 support from our team.
Where is the service available?
Our service is designed for customers in Europe, the United States and Canada.
How can I contact you?
On WhatsApp at +34 687474941, on Telegram at @ACHRAFDIGITAL, or by email at princeiptv88@gmail.com. You can also use the form on our contact page.
Subscription plans
Which plans are available?
Three plan lengths: Standard for 3 months, Premium for 6 months and Elite for 12 months.
What is the difference between the plans?
Only the length and the price. All three plans include the same live channels, on-demand library and support.
What does “1 device” mean?
One device is one connection that can watch at a time. You can set the service up on several devices, but the number watching at the same moment is limited to the devices in your plan.
How many devices can I choose?
From 1 to 4 devices per plan. Choose them in the pricing calculator.
Pricing and payments
How much does a subscription cost?
From €25 for Standard on one device, up to €265 for Elite on four devices. See every price
Are the prices monthly?
No. Each price is the total, in euros, for the whole plan length.
Which payment methods do you accept?
Bank card and bank transfer. We send the payment details in the chat when you order.
Can I get a refund?
Refund requests made within 14 days of activation are reviewed case by case. Contact our support team to make a request.
Free trial
How do I get the free trial?
Send us a request on WhatsApp or Telegram. The buttons on our free trial page prepare the message for you.
Do I need a payment card for the trial?
No. The trial is free and we never ask for card details to start it.
How long does the trial last, and how often can I take it?
24 hours from activation, with the same content as our paid plans. The trial is limited to one per customer.
Devices and compatibility
Which devices are supported?
Smart TVs, Android TV, Amazon Fire TV, Android phones and tablets, iPhone and iPad, MAG and Enigma2 boxes, and Windows and Mac computers. Device details
Can I watch on my TV and my phone?
Yes. Set up as many devices as you like and watch on as many at the same time as your plan includes.
My device is not on the list. What should I do?
Send us your device model before you order and we will tell you whether it is supported.
Installation and setup
How do I set up the service?
After you order or request a trial, we send your access details with setup steps for your device. Our team guides you if you need help.
How long does activation take?
Usually just a few minutes after your payment is confirmed.
Do I need technical knowledge?
No. We explain each step in plain language and stay with you until you are watching.
Technical support
When is support available?
24 hours a day, 7 days a week.
What can support help me with?
Questions before you order, installation, technical problems, and renewals.
How do I reach support?
WhatsApp and Telegram let us guide you step by step. You can also email us at princeiptv88@gmail.com.
Renewals
Does my subscription renew automatically?
No. Nothing is charged automatically. We send you a reminder before your plan ends.
How do I renew?
Message us on WhatsApp or Telegram and choose the plan and number of devices you want.
What happens if I do not renew?
Your access ends when your plan period finishes. You can come back and order again at any time.
Still have a question?
Our team answers on WhatsApp and Telegram, 24 hours a day, 7 days a week.