IPTV not working? Fix login and loading problems

The app says the login is wrong

• Check for a space before or after the username or password, and for capital letters. Copy and paste the details from our message.
• Keep the full server address, including http:// or https:// and any port number such as :8080, exactly as we sent it.
• Check that you chose the right login type: Xtream Codes details go in the Xtream Codes fields, an M3U link in the playlist field. See Xtream Codes vs M3U.
• If you were on a free trial, it may have ended. Message us and we tell you.

The list does not load in an app set up with a MAC address

• Compare the MAC address on the app’s screen with the one you entered on the website, character by character.
• Many TVs use one address for Wi-Fi and another for a cable connection. If you changed connection, add your list again under the address now shown.
• Make sure you pasted the complete M3U link, then restart the app fully.

All channels stopped working

• Restart the app, the device and the router.
• Check that your internet works on the same device, for example by opening another streaming app.
• Check the date and time on your device. A wrong date can stop secure connections.
• Make sure no other screens are watching beyond the number of devices in your plan. See how many devices you can use.

Only one channel does not open

If everything else works, the problem is probably with that channel. Try it again a few minutes later, and if it still does not open, send us the channel name, your app and the time. We check it on our side.

The picture works but keeps freezing

That is buffering rather than a login problem. Our article on how to stop IPTV buffering walks you through the fixes.

What to send our support team

• Your device and its model.
• The app you use and the login method (Xtream Codes, M3U or MAG portal).
• What you see on the screen, ideally with a photo.
• When it started, and whether it affects all channels or only some.

With these details we can usually solve the problem in one message. You will find step-by-step instructions for every app in our setup guides.